Common Self-Service Kiosk Questions

Why fast food restaurants should invest in self-ordering machines？

Self-service kiosks offer significant advantages to QSRs and fast casuals. Not only do kiosks shorten wait times at checkout counters, but data shows kiosks can increase average ticket orders up to 30 percent due to cross-selling capabilities and the privacy units offer customers during the ordering process. In addition, labor can be diverted to more customer-focused duties like expediting food or cleaning, which can directly impact your customer’s experience at your establishment. As more restaurants invest in the technology, patrons will expect their favorite QSRs and fast casuals to offer the same efficiency and convenience being offered elsewhere.

What features should I consider when deciding on a self-service kiosk?

Deciding how a kiosk will be used will help determine what hardware will need to be present on your kiosk. If you plan to allow payment transactions, a printer, payment device, and possible cash recycler will be needed. Businesses that have loyalty programs will also want to make sure a barcode scanner is available to customers.

In addition, kiosk sizes, formats, and screen size will all depend on floor space and intended function. For instance, a wall kiosk or floor standing tablet makes sense for a business with limited real estate, while a counter tablet with a smaller screen lends itself well to check-in capabilities or instances where privacy might be imperative.

What kind of payment is accepted at a self-order kiosk? Do kiosks accept cash?

There are a variety of payment options available for kiosks, and which ones to utilize depend on a business’ needs.

DK provides technical support as well as software and hardware. We usually pay by bank card and cash. If you have more payment requirements, please feel free to contact us for consultation